The Platform is operated and owned by United Motorgy Company K.S.C.C., ("motorgy", "we", "our", "us").
Our address is at Floor 6, Al-Tijaria Tower, Office 1, Kuwait - Sharq.
To contact us about these Terms of Use or anything else relating to your use of this Platform, please try calling us at 22200260, texting via WhatsApp or emailing us at [email protected].
These Terms of Use outline the guidelines for accessing and using the platform at www.motorgy.com and any associated Motorgy mobile applications (together, the "Platform"). By using the Platform and its Content, you agree to abide by these Terms of Use.
By accessing and continuing to use the Platform, you confirm that you accept these Terms of Use, and acknowledge and agree that these Terms of Use govern and condition your access to, and use of, the Platform and any Content.
You understand that these Terms of Use constitute a legally binding agreement between you and Motorgy.
If you are using the Platform as a business entity or on behalf of a business entity, you represent that you have the authority to legally bind that entity.
If you do not agree to be bound by these Terms of Use, you may not access or use the Platform or any Content and should cease to do so immediately.
Please refer to our Privacy Policy to understand how we collect, process and share your personal data in relation to your use of the Platform.
To access certain features or services on the Platform, you may be required to register for an account. You can create an account using third-party login options such as Google or Facebook, or by signing up with your email address.
By registering through any of these methods, you authorize Motorgy to collect and store basic account information, which may include your name, email address, and phone number. We may also collect information about how you interact with the Platform once registered.
You are responsible for keeping your account information accurate and secure. You must not share your login credentials with others and are solely responsible for activity on your account. If you believe your account has been compromised, please notify us immediately.
Motorgy may monitor account usage to detect and prevent misuse, ensure platform integrity, and improve user experience.
We may use your account information for operational and marketing purposes, including but not limited to: communicating service updates, promotional offers, push notifications, recommendations, and other forms of marketing communication. Currently, users are not provided with an opt-out option for these communications.
Motorgy does not sell your personal information to third parties. However, we reserve the right to share data with selected partners or service providers in accordance with applicable laws and as part of potential future business practices. Any such sharing will be handled responsibly and in alignment with our Privacy Policy.
Motorgy offers a range of services tailored to car sellers, buyers, and owners through its platform. These services are categorized based on user selection and the type of the transaction.
Motorgy also operates as an aggregator by facilitating access to third-party automotive service providers, thereby enabling customers to engage with vendors offering car-related services through the Platform.
Sellers utilizing the Platform shall be classified into two distinct categories:
Private Sellers, being individuals or entities who engage with Motorgy to facilitate the sale of their personally owned vehicles; and dealers, being businesses or individuals engaged in the commercial sale of vehicles who utilize the Platform primarily as an advertising medium for their vehicle inventory.
Private Sellers
Sellers can use Motorgy's services to assist in selling their vehicles. Motorgy offers Private Sellers two options:
1. A service to identify a Buyer and facilitate the closing of a sale through the concierge package.
The Seller agrees and acknowledges that they may be required to sign other documentation in respect of the Services and the transfer of any Vehicle, including any official legal or regulatory transfer documents, vehicle registration transfers.
The seller agrees and acknowledges that Motorgy is acting as a “Disclosed Agent” for them, meaning that Motorgy acts in the name of and on behalf of a Seller and for the benefit of such Seller in such cases where the vehicle is sold through Motorgy but Motorgy is neither the buyer nor the owner of the vehicle.
Motorgy reserves the right to refrain from providing an offer at any time at its discretion, and to withdraw an offer at any time at its discretion.
2. An advertisement service allowing sellers to list their cars and receive leads through the self-service package.
Dealers
For Dealers, Motorgy provides a portal to facilitate an advertisement service to generate Leads by listing their vehicles or through banner advertisements.
All vehicles advertised on Motorgy platforms are owned by third parties who have enlisted our services to aid in the sale of their vehicles. Consequently, we are not responsible for, and expressly disclaim all liability for, any information about the vehicle or its owner, the current or future operability of the vehicle or any of its features, any damages incurred before, after, or during the sale of the vehicle, and any monetary losses or damages of any value incurred during the transfer of ownership of the vehicle.
5.1.2 Cancellations & Refund Policy
General Conditions
Cancellation requests must be made at least 24 hours before the scheduled inspection appointment.
Once an inspection appointment is scheduled and paid for, a time slot is reserved exclusively for the Seller.
The following terms apply exclusively to Concierge packages.
Self-Service packages are strictly non-refundable under any circumstances.
Pre-Inspection Cancellations
Cancellations made more than 24 hours in advance: A 20% administrative fee will be deducted. The remaining 80% will be refunded to the Seller.
Cancellations made on the same day or after the scheduled time: No refund will be provided.
Cancellations made after the inspection has taken place: No refund will be provided.
How to Cancel
By calling us at 22200260, texting via WhatsApp or emailing us at [email protected]..
Refund Validity
Refunds (where applicable) are valid for 14 days from the date of request and will be issued as wallet credit only.
Refunds are applicable only to Concierge packages.
Refunds for Concierge Gold packages, where applicable, shall only be credited to the Seller’s Motorgy wallet and are non-transferable or redeemable in cash.
Post-Service Refund (Gold Package Only)
The service fee for Bronze and Silver Concierge packages is non-refundable under all circumstances.
For the Gold Concierge package, a refund is permitted if the car does not sell within 90 days, subject to all the following conditions:
The refund request is submitted after the 90-day period has expired, and within 7 calendar days of that expiry.
The ad must be for one car only within the same calendar year.
The vehicle must carry a Fair Price, Good Price, or Great Price badge on the Motorgy platform.
Gold Package Refunds Are Not Eligible If:
The vehicle is a classic or very old car.
The inspection reveals major faults in the engine or transmission.
The Seller independently sells the car within the 90-day period.
A market-price offer is presented and rejected, or the Seller changes their mind at any stage.
The ownership transfer fails due to the vehicle’s condition.
The vehicle is listed on another platform during the 90-day period.
Once a refund is approved and processed, the vehicle will be automatically delisted from all Motorgy platforms.
5.1.3 Reschedule
Subject to inspection schedule availability.
A rescheduling fee of 3 KWD will apply if the seller's car is not at the agreed location, is not clean, or if the inspector arrives and the seller is unresponsive.
For further assistance, please try calling us at 22200260, texting via WhatsApp or emailing us at [email protected].
5.1.4 Private seller rights and obligations
a. Concierge service
We commit to providing the following services:
One vehicle inspection
Photoshoot session conducted by us
Advertising the vehicle on our website and other online portals for a period of one to three months based on the selected package
Collecting phone calls of prospective buyers
Arranging car viewings between the seller and prospective buyers
Providing guidance in the transfer of ownership in accordance with the laws of Kuwait, during the official working hours of United Motorgy Company
Registered sellers may deny a test drive request at their discretion. However, if they allow a Motorgy agent, third-party agent, or a prospective buyer to drive their vehicle, they do so at their own risk. We do not accept any responsibility or liability resulting from any interaction of any persons with their vehicles.
b. Self service
Allows sellers to list vehicle details, condition, and photos to advertise vehicles for sale for one month. Prospective buyers can view information about vehicles and contact the seller directly.
The seller acknowledges and agrees that any vehicle advertised on the Motorgy platform that:
The vehicle is roadworthy
The Vehicle is legally owned by the seller (or by the person on whose behalf the listing is created)
The vehicle is available for sale
The vehicle is accurately described in the listing
Include photos that follow Motorgy's guidelines. Failure to comply may result in the removal of the relevant listing without further notice and without any refund.
Motorgy functions solely as an advertising platform for Self-Service listings. We do verify and validate the information submitted by Sellers. All responsibility for the accuracy, condition, and legality of the vehicle lies with the Seller. Buyers are advised to conduct their own inspection and due diligence before purchasing a vehicle listed through Self-Service.
Add car photos terms and conditions
5.1.5 Making a Cash Offer
After the seller's car has been inspected by our experienced car inspector, we will provide the best current marketplace offer, taking into account the car's current condition and features. Motorgy reserves the right to refrain from submitting an offer at any time at its discretion.
After the seller accepts the cash offer, the buyer has the right to withdraw the offer if the car is not suitable for them.
Motorgy may offer Sellers a fast-tracked purchase option by sourcing a 24–48 hour cash offer from its trusted network of private buyers. This service is available to both Concierge and Self-Service users.
The cash offer presented to the Seller will be the final net amount the Seller will receive upon acceptance. Motorgy includes its service margin within the offer provided to the Seller. The Seller acknowledges and agrees that no further commission or deductions will apply beyond the offer amount.
Motorgy reserves the right not to provide a cash offer for any vehicle. This may depend on several factors including - but not limited to - car condition, market demand and model popularity.
5.1.6 Vehicle Details
The Seller represents and warrants on the date of the Seller Agreement and immediately prior to vehicle registration transfers that the vehicle details stated in your submission, or as otherwise provided to Motorgy, are true, accurate, and not misleading.
5.1.7 Contract to sell the vehicle - Seller Agreement (SA)
If the seller agrees to proceed with the final offer given after a complete physical inspection of the car, the seller must sign a legally binding contract - Seller Agreement - with us to complete the deal. The seller is free to decline our offer if not comfortable with the price. Once the seller has signed the contract with us, the seller is expected to hand over the car keys and all car-related documents to us. This is a legally binding contract and after it is signed, the seller will not be able to decline the offer. From our side, we will not change the price after the seller has signed the contract.
5.1.8 WARRANTIES OF THE SELLER
The Seller represents and warrants on the date of the Seller Agreement and immediately prior to vehicle registration transfer, and undertakes, as follows:
The Seller is the legal and sole owner of the Vehicle; the Vehicle is not subject to any joint ownership arrangements;
The Seller has full power and authority to sell and transfer registration of the vehicle to the Buyer, and where relevant, it has obtained all authorizations and has taken all corporate actions necessary in order to enter into the Seller Agreement and these Terms and to perform its obligations hereunder;
The Vehicle is registered in Kuwait in accordance with applicable law; all fines, penalties, endorsements and the like have been paid on the vehicle and removed by the relevant Licensing Authority, the governmental or regulatory body.
The Vehicle is free from all liens, charges, mortgages, security interests, encumbrances or other claims (including any loans), except where such claim is fully and accurately disclosed by the Seller to the Buyer in the Seller Agreement or otherwise in writing.
The odometer reading on the Vehicle is true, accurate and not misleading and has not been altered, amended or tampered with at any time.
There are no court orders, legal claims or proceedings, whether alleged, claimed or otherwise, against the Vehicle (including by the estate of a deceased person) or against the Seller which may affect the Seller’s ability to fulfill its obligations under the Seller Agreement or these Terms.
The Seller confirms that, to the best of their knowledge and after making reasonable inquiries, any information provided regarding the condition, maintenance, or history of the Vehicle — including but not limited to the engine, transmission, chassis, and body — is true, accurate, and not misleading. The Seller acknowledges that Motorgy does not independently verify chassis or structural integrity and relies entirely on the Seller’s representations when facilitating the sale of the vehicle.
5.1.9 DELIVERY AND TITLE
The Seller shall deliver the Vehicle to such location as instructed by Motorgy from time to time in order to carry out any required Services, including but not limited to inspection, photography, or preparation for sale or delivery.
When instructed by Motorgy, the Seller shall promptly take all actions that are necessary to ensure that title to the Vehicle transfers successfully from the Seller to the Buyer, including but not limited to the execution of all documents required to complete the vehicle registration transfer of the Vehicle to the Buyer at the relevant vehicle licensing authority.
Where applicable, and upon request by Motorgy or the Buyer, the Seller shall provide proof of ownership or documentation confirming their legal right to sell the Vehicle.
Title and risk in the Vehicle shall transfer from the Seller to the Buyer once the transfer of ownership is officially recorded and verified by the relevant Licensing Authority. Until Title Transfer and possession in the Vehicle has passed to the Buyer, the Seller shall: (i) take all reasonable care of the Vehicle and keep it in the condition it was in when inspected; (ii) unless otherwise agreed with Motorgy in writing, keep the vehicle insured in accordance with applicable law; and (iii) inform Motorgy immediately if any of the representations, warranties and undertakings provided, or the Seller has a reasonable belief shall become, untrue.
Time shall be of the essence in relation to the performance by the Seller of its obligations.
5.1.10 PAYMENT METHOD
Your payment will be transferred to your account or paid to you in cash upon signing the sales agreement and transferring your car registration to the buyer.
5.1.11 SELLER RELEASE INDEMNITY
The Seller shall indemnify, and keep indemnified, Motorgy, its affiliates and their respective officers, directors, employees, representatives, and agents from and against any losses, damages, liability, costs (including legal fees) and expenses incurred by Motorgy as a result of or in connection with: (i) the Seller’s breach any of the Seller’s obligations under the Seller Agreement or these Terms; (ii) the representations and warranties provided by the Seller, or any other information provided by the Seller to Motorgy or a Buyer pursuant to the Seller Agreement or these Terms, being untrue or misleading; (iii) any injury to or sickness, disease or death of any person engaged by Motorgy, the relevant Buyer and/or any third party, or any loss of or damage to any property of Motorgy, the relevant Buyer and/or any third party, and (iv) the Vehicle being in the possession of Motorgy or the Buyer prior to the transfer vehicle registration. Motorgy never guarantees the sale of any vehicle and will not be held liable for any vehicle that is not sold at any stage.
Pricing Accuracy & Listing Moderation
Motorgy reserves the right to review the listed vehicle price at any time. If the stated price from the Seller is deemed significantly above the prevailing market value, Motorgy reserves the right to suspend, adjust, or remove the listing refund, in order to preserve pricing accuracy and market integrity on the Platform.
5.2.1 Concierge Listings
Motorgy provides Buyers with the option to purchase vehicles listed under the Concierge service, which includes assistance throughout the transaction process. Motorgy may facilitate car viewings, test drives, and ownership transfer through government-approved methods. Where applicable, detailed third-party inspection reports may also be made available to Buyers. Additional optional services such as car tinting, protection films, and warranty packages may be offered.
Motorgy does not warrant the completeness or accuracy of inspection reports and expressly disclaims any liability for damages, losses, or claims arising from reliance on such reports.
5.2.2 Self-Service Listings
For vehicles listed under the Self-Service model, Motorgy solely functions as an online platform that facilitates the publication of vehicle listings. Buyers are connected directly to private sellers. Motorgy does not verify, vet, or validate claims made by Sellers in these listings.
Buyers acknowledge that Motorgy does not participate in, facilitate, or assist with ownership transfer, negotiation, inspection, or the verification of documents. Transactions between Buyers and Sellers through the Self-Service model occur entirely at the parties' own risk. Buyers are solely responsible for conducting due diligence, including arranging independent inspections, verifying the ownership of the vehicle, and ensuring lawful transfer of registration.
5.2.3 Payments and Fees
Motorgy does not receive, process, or hold payment on behalf of Buyers or Sellers. All financial transactions relating to the purchase or sale of a vehicle shall be conducted directly between the Buyer and the Seller, unless explicitly stated otherwise in a separate written agreement or as part of a specified Motorgy Paid Service.
If a Buyer pays a deposit to reserve a Concierge-listed vehicle and later chooses to cancel or back out of the transaction, a non-refundable fee of 50 KWD will be deducted from the deposit amount.
Any additional fees for optional services offered by Motorgy (including but not limited to inspections, photography, warranties, and post-sale services) shall be disclosed in advance, require the express consent of the Buyer, and shall be non-refundable once the service is rendered.
5.2.4 Financing
Motorgy may provide Buyers with access to third-party financial institutions through the Platform to explore financing options. Any communication or transaction related to financing shall be directly between the Buyer and the financing partner.
Motorgy is not a financial institution, lender, or loan broker and does not provide financing directly. Loan approval is solely subject to the internal policies and discretion of the financing partner. Motorgy disclaims all liability arising from financing decisions or terms imposed by third-party lenders.
5.2.5 Buyer Rights and Obligations
Buyers acknowledge and agree that all Concierge listings include a success-based service fee which is incorporated into the final advertised vehicle price. This service fee is collected by Motorgy upon the successful completion of a vehicle sale. It is not separately itemized or refundable, and shall not be deducted from the amount due to the Seller.
The success fee is based on the vehicle’s value as follows:
Up to 2,000 KWD: 200 KWD
2,001 – 10,000 KWD: 250 KWD
10,001 – 20,000 KWD: 350 KWD
20,001 – 30,000 KWD: 400 KWD
30,001 – 40,000 KWD: 500 KWD
40,001 – 50,000 KWD: 600 KWD
Motorgy does not verify the existence, transferability, or coverage of any manufacturer warranties, service contracts, or service histories associated with vehicles listed on the Platform. It is the Buyer’s responsibility to request and review such documentation from the Seller prior to completing any transaction.
Motorgy facilitates vehicle inspections for both Buyers and Sellers to assess the car’s condition before any transaction. While helpful, these inspections are strictly informational and carry no guarantees. Buyers are encouraged to do their own due diligence, and Sellers remain responsible for the vehicle until ownership is officially transferred.
Motorgy facilitates vehicle inspections as part of its sales-related services to provide prospective Buyers and Sellers with a clearer understanding of a vehicle’s condition prior to a potential transaction. These inspections may be conducted by Motorgy or by third-party professionals appointed by Motorgy or the Buyer.
All inspections are for informational purposes only and do not constitute a certification, warranty, or guarantee of the vehicle’s current or future condition or performance. Motorgy is not an inspection company and assumes no responsibility for the accuracy or completeness of any inspection report.
The Seller agrees to allow Motorgy, the Buyer, and/or any appointed third party to inspect the vehicle prior to sale.
The Seller retains full risk related to the vehicle during the inspection period and until the official transfer of registration to the Buyer is completed.
Motorgy does not take possession or title of the vehicle during the inspection process.
Buyers are encouraged to conduct their own inspections through a provider of their choosing, especially in Self-Service transactions.
Any decision to proceed with a purchase based on an inspection is made at the Buyer’s sole discretion and risk.
Motorgy, the Buyer, and/or any appointed third party conducting an inspection shall not be liable for:
If, upon inspection, the vehicle is found to be more than 10 years older than the current year of inspection and is in a severely non-functional condition (e.g., non-starting engine, non-operational lights, or unable to move), Motorgy reserves the right to withhold any refund and to reject listing the vehicle on its platform.
Any damage to the vehicle during or following the inspection.
Any losses, misrepresentations, or inaccuracies arising from the inspection report.
Any expenses, damages, or legal claims resulting from reliance on the inspection findings, regardless of the cause.
Where an on-site inspection is requested or conducted, the vehicle owner must ensure that the vehicle is accessible and available in a clean, safe, and drivable condition at the agreed-upon time and location.
Motorgy disclaims any liability for theft, loss, or damage to personal items left inside the vehicle during the inspection.
Motorgy allows users to book car-related services through third-party providers directly on the Platform. These include wash and detailing, tire changes, tinting, protection (PPF), windshield replacement, and a Motorgy-provided standalone health check.
Motorgy is not responsible for the performance or outcome of services provided by third parties. Users must ensure vehicle access and comply with booking terms. Refunds may be issued in limited cases, subject to review.
7.1.1 Car Wash and Detailing
Third-party service providers offer exterior and/or interior car wash and detailing services at the customer’s specified location. Bookings are made directly through the Platform. The customer must ensure access to the vehicle and availability during the scheduled service time.
7.1.2 Tire Change
Tire changes, including replacements and rotations, are carer’s specified location. Bookings are made directly through the Platform. The customer must ensure access to the vehicle and availability during the scheduled service time.
7.1.3 Windshield Replacement
Windshield replacements are performed by third-party service providers at the customer’s location. Service providers are responsible for removal, installation, and ensuring the integrity of the new windshield. Customers are responsible for providing vehicle access.
7.1.4 Car Tinting
Car tinting services require vehicle pickup by the service provider. The vehicle is transported to the provider’s service facility for proper application of the tint, after which it is returned to the customer. The service provider is responsible for safe transport and timely return of the vehicle.
7.1.5 Protection (Paint Protection Film - PPF)
PPF services follow the same process as tinting. Vehicles are collected and transported to the provider's controlled service environment for proper film application, and subsequently returned to the customer.
7.1.6 Car Health Check (Motorgy-Provided)
Motorgy directly offers a standalone vehicle health check service for general diagnostic purposes. This service is separate from inspection services used in the sales process. The check provides a multi-point report of the vehicle’s condition, which is for informational purposes only and does not constitute a certification or warranty.
Customers may schedule services through the Motorgy application or website. Once confirmed, service providers are notified and expected to complete the service at the designated time and location. For tinting and PPF, customers consent to the vehicle being transported temporarily for service.
Provide accurate contact and vehicle information.
Ensure the vehicle is accessible at the agreed time.
Remove all personal belongings from the vehicle.
In cases involving vehicle pickup, ensure the vehicle is prepared for collection and return.
Failure to comply may result in delays or service cancellations.
Cancellations or rescheduling requests must be made at least 24 hours in advance. Late cancellations may not be eligible for refunds. If a service provider fails to appear or complete the service without valid justification, the customer may be entitled to a refund. If a customer fails to appear at the agreed upon time, the service is regarded as complete and no refunds will be provided. Refunds are processed through Motorgy but may be subject to service provider review.
Motorgy is not liable for the performance, quality, or outcomes of services rendered by third-party service providers. Motorgy disclaims responsibility for:
Damage to the vehicle during the service.
Delays in service fulfillment.
Theft, loss, or damage to personal property left in the vehicle.
Disputes between customers and service providers.
Motorgy may assist in facilitating dispute resolution but makes no guarantees regarding outcomes.
The service provider agrees to:
Perform services in a professional and timely manner.
Return vehicles in the condition they were received, except for the completed service.
Maintain all necessary insurance coverages as required under applicable law.
Notify both the customer and Motorgy of any incidents, delays, or issues arising before, during, or after the service.
The service provider must hold commercial insurance coverage, including but not limited to liability insurance, vehicle transport coverage, and any other coverage mandated by law. Motorgy reserves the right to request proof of insurance at any time.
All intellectual property rights in the Platform and all material published on it, including but not limited to text, graphics, logos, photographs, audio and video materials, and software (collectively, the "Content"), are owned by or licensed to United Motorgy Company K.S.C.C. You may not copy, reproduce, republish, upload, post, transmit, or distribute any Content without prior written permission from Motorgy. Any unauthorized use of the Content may violate copyright, trademark, and other applicable laws.
Users of the Platform agree not to:
Use the Platform for unlawful purposes or post content that is illegal, abusive, defamatory, fraudulent, or otherwise objectionable;
Infringe upon the intellectual property rights of others;
Misrepresent themselves or impersonate any person or entity;
Attempt to gain unauthorized access to any portion or feature of the Platform;
Upload or transmit viruses or malicious code;
Use automated systems or bots to collect data from the Platform;
Violate any applicable laws or regulations. Motorgy reserves the right to suspend or terminate user access for violations of these terms.
Motorgy does not guarantee uninterrupted access to the Platform. From time to time, the Platform may be unavailable due to scheduled maintenance, upgrades, emergency repairs, or failures of telecommunication links and/or equipment. We reserve the right to modify or discontinue, temporarily or permanently, any part of the Platform with or without notice.
To the maximum extent permitted by applicable law, Motorgy, its affiliates, officers, employees, agents, suppliers, or licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses resulting from:
Your access to or use of or inability to access or use the Platform;
Any conduct or content of any third party on the Platform;
Any content obtained from the Platform; and
Unauthorized access, use, or alteration of your transmissions or content.
Motorgy reserves the right to suspend or terminate your account or access to the Platform at any time, with or without notice, for conduct that violates these Terms of Use or is harmful to other users, us, or third parties. Upon termination, your right to use the Platform will immediately cease.
Motorgy may revise these Terms of Use at any time by posting an updated version on the Platform. It is your responsibility to review these Terms regularly. Continued use of the Platform after any changes are made constitutes your acceptance of the revised Terms.
Motorgy shall not be held liable for any failure or delay in performance of its obligations under these Terms due to events beyond its reasonable control, including but not limited to natural disasters, acts of God, government actions, war, terrorism, labor disputes, power failures, internet or telecommunications disruptions, pandemics, or any other cause that renders performance impracticable. In such cases, Motorgy shall be entitled to a reasonable extension of time to perform its obligations or, where applicable, to suspend or terminate affected services without liability.
These Terms of Use, together with the Privacy Policy and any other legal notices published by Motorgy, constitute the entire agreement between you and Motorgy concerning the Platform. If any provision of these Terms is found to be invalid under applicable law, the remaining provisions shall remain in full force and effect.
