Frequently asked questions

Here you'll find all answers to your questions about motorgy's buying & selling services along with other general questions

General selling and buying questions

Motorgy is the new way to buy and sell cars in Kuwait. Sell or buy your car easily, fast, and with no hassle through our specialized sales team. Your comfort is our priority and we take care of the entire process for you to ensure you get the best offer. Our large variety of inspected and certified cars include in-depth photos and detailed inspection reports.

After approving the sale or purchase process, our specialists will help you prepare all the necessary car registration transfer documents at the General Department of Traffic to ensure a safe and swift transfer of ownership.

Upon agreement between the two parties, the buyer and seller must provide their full personal details and bank data to complete the payment process. Our available payment methods are electronic bank transfer, direct bank checks or direct cash payment.

Yes, you can. Simply unsubscribe from our newsletter by clicking the “Unsubscribe” button found at the bottom of our emails.

We are avaiable at any time to answer all your inquiries either through our live chat or email at [email protected]. Our dedicated sales specialists are available around the clock to handle any inquiries you may have on their mobile numbers. Our customer service centers are available by phone from Sunday to Thursday from 9:00am - 5:00pm and can be reached at 22200260. We look forward to hear from you!

Sellers questions

After you provide us with your car information and specifications, our specialized team will contact you to schedule a car inspection and photoshoot session. We will then promote your car to the largest network of serious buyers and publish it on our platforms and other car selling networks to ensure your car receives maximum exposure. Our team will receive all calls and inquiries on your behalf, schedule car viewing appointment and vet all buyers to ensure you receive the best market price for your car. Once you are satisfied with the price, you will get paid immediately and safely. Finally, we will assist with all necessary car ownership transfer procedures guaranteeing you a secure and comforting sale experience.

Our inspection team carry out the inspection at your convenience and at the place of your choice. We offer the car inspection at our certified inspection workshop, at your home, or at your place of work. Our inspection covers more than 70 check points that include

Car inspections are carried out by our team of specialists in the following locations: (1) At our certified workshop center located in Shuwaikh Industrial Area, or (2) Motorgy headquarters in Al-Tijaria Tower, or (3) At your home or at your workplace at any time you choose.

You will get the first purchase offer within 1 working day after the vehicle inspection day, and the period may increase depending on the condition of the car.

We'll get you the best market price offer for your car through our team's extensive experience in selling cars. We promote your car to the largest network of serious buyers which include dealers, traders, private buyers, individuals, and collectors. We promote and advertise your car through our specialized car sale platforms as well as other car selling networks to get you the best exposure.

Our selling service fees start from only 10 KWD - 25 KWD depending on the type of car. Our services include the following:

- Comprehensive car inspection covers more than 71 points.

- Professional photoshoot session with more than 25 HD exterior and interior photos with a 360 degree shoot.

- Promoting your car to a the largest network of car buyers and advertising your car on Motorgy's website, apps and other popular car selling platforms.

- Receiving phone calls and inquiries on your behalf, arrange car viewings appointments and negotiating with buyers to get you the best price.

- Assist in car onwership transfer and assuring safe and secure payment.

Your payment will be transferred to your account or paid to you in cash upon signing the sales agreement and transferring your car registration to the buyer.

Motorgy guarantees you the process of a safe and reliable transfer of the selling amount. Once you accept the offer, you and the buyer will sign a purchase agreement that legally guarantees you the service of direct car price transfer to your bank account within the agreed terms and conditions.

We'll send you a best market price offer for your car within 1 working day of your sale request. In the case, you are not satisfied with the offer, we will work hand-in-hand with you to get you your desired price in the fastest time. The sale period may vary depending on the requested price vs market price, the model type, and on the overall condition of the car.

All that is required is the basic information of your car, such as its brand, model, specifications, and mileage. Our experts will handle the rest, noting all your cars information and specification during the inspection process.

We'll send you the best market price offer for your car via notifcation on our app and on the email address provided to us upon your registration.

No, you are not obligated to sell your car upon receiving the price offer. You are never obligated to sell your car with us, and your commitment to sell is made only once you are satisfied with the offer provided and after you have signed the sale agreement.

Our cash offer is valid for a period of 48 hours. Since the car market is subject to daily changes, you will be required to re-register your car on our platform once your offer period expires.

If the outstanding loan is valued more than what the car is worth, we will still provide you with a best market price offer for your car. If you decide to sell your car, you will be required to pay the difference with the finance company.

Currently, you can only display the cars that are in Kuwait, but we will add number of Arab countries soon.

Yes, you can. If you are selling on behalf of a relative or a friend, please provide us with:

- The civil identification cards of both the owner and yourself
- A letter of authorization from the vehicle’s owner

Any payments will be transferred to the vehicle owner's bank account, which must match the name on the vehicle registration card.

Yes, you can. If you are selling on behalf of a company, please provide us with:

- Your civil identification card

- An authorization letter signed and stamped by the company's authorized signatory (the letter must be printed on the corporate letterhead)

- Bank account details of the company

- Copy of the company trade license

Any payments will be transferred to the company bank account.

Certainly, we offer you a settlement offer for any financing owed on your car, just provide us with a dated letter showing the details of the current settlement from the financing company that you deal with, such as a bank or financing institution, and upon agreement to sell the car, the settlement amount will be deducted from the car's offer paid to you, and we will settle the amount Owed you.

Yes, we sell all types of cars depending on their condition, whether new, used or damaged by accidents.

We need your e-mail address in order to send you all the information and inquiries related to your requests. We fully respect your privacy and adhere to our stated Privacy Policy.

The following documents are required to sell your car:

- Civil ID card

- The original car registration card

- Bank account data for the registered vehicle owner

- A dated letter explaining the details of the current settlement from your finance company such as a bank or financing institution if you have an outstanding loan against the car

We inspect your car in order to ensure you receive the best market price offer for your car based on its overall condition. A thorough car inspection is crucial in attaining the best price and saving time in the sale process by avoiding numerous garage trips, un-certified inspections and sale cancellations.

Buyers questions

We offer you a large variety of cars and specialized services to ensure you buy a car your can trust and at the best price. Our cars are inspected by experts and approved by trusted showrooms. We provide you with complete and honest car information, along with advanced high-resolution exterior and interior images. For our inspected cars we provide you with a 71-point inspection report. Our personalized services offer you a designated expert to assist you with all inquiries, car vewing appointments, inspection inquiries, and car ownership transfer procedures. We also provide extended warraty services of up to two years and a 24-hour roadside assistance program.

Most of the cars displayed on Motorgy are pre-inspected cars, in addition to certified and inspected showroom cars that are inspected and certified by their showroom

You can make an offer for the car you want to buy digitally through our platforms (website and apps). Once you submit your offer, an acceptance of rejectio response will be sent back to you within 72 hours.

Yes, you can. A request for a car viewing or test drive can be submitted digitally through our platforms (website and apps) with the time that suits your schedule. Our sales specialists will confirm the request through the platform and assist you with your appointment to assist with the buying process.

You can calculate the monthly installments for the car you want to buy easily and instantly. Just choose the bank or finance company, enter the requested period of financing, enter the downpayment amount, and the installment details will be provided. If you are happy with the finance option you can directly apply for a loan and we will assist you with all the procedures to get you on your way.

The following documents are required to apply for car finance:

- Civil ID copy

- Continuation of salary certificate-

- Salary bank statement for the last 3 months

- Copy of company signature authorization (private company)

- Civil ID copy of company legal representative (private company)

- Copy of passport for expatriates